Category Archives: Video Customer Service

The Worst Advice We’ve Ever Heard About Video Messaging

TweetWhen was the last time you tried something new? Or, when was the last time you tried to give something old a fresh look? If you’re like most people, when trying something new or revamping an existing project, you’ve probably … Continue reading

Posted in mailVU Video Messaging Events, Video Customer Service, Video Email for Business, Video Mail, Video mail chat, Video Messaging, Video Messaging for Business | Tagged , , , , | Leave a comment

The 4 Most Popular Videos to Send to your Customers

TweetWhen I explain mailVU to people I meet at networking events, the first question that comes to their mind is, “How would we be able to use a private video messaging platform?” We’re humans, so it’s natural to automatically want … Continue reading

Posted in Video Customer Service, Video Email for Business, Video Messaging, Video Messaging for Business | Tagged , , , , | Leave a comment

Manage your customers’ video testimonials

TweetDo you have a recording widget on your website? If so, you are probably familiar with customers sending you loving reviews of your product or service. If you don’t have one on your site, you can always sign up for … Continue reading

Posted in Testimonial Video Widget, Video Customer Service, Video Marketing, Video Recording Widget, Video Testimonial | Tagged , , , , | Leave a comment

What a Welcome Video has Done for Us (& What It Can Do for You)

TweetAs a software company, 99% of our interactions with customers are virtual. We communicate through Twitter, message followers on Facebook, and, of course, send a lot of video messages to our customers. One thing every software company has to think … Continue reading

Posted in mailVU Video Email Users, Video Customer Service, Video Email for Business, Video Mail, Video Messaging, Video Messaging for Business, Video Recording Widget | Tagged , , , | 1 Comment

Tweeting Videos with mailVU

TweetWe are pleased to see mailVU users tweeting their videos. It is easy to record a video using our webcam recording widget, click on the Share button, and then paste the short URL into a tweet. Optimal Run is a … Continue reading

Posted in mailVU Business Plan users, Video Customer Service, Video Marketing, Video Messaging, Video Messaging for Business, Video Recording Widget | Tagged , , , , | Leave a comment

Video Customer Care: Best Practices

TweetWhat comes to mind when you think online customer service? When it comes to dealing with businesses on the web, customer service is usually handled by email, chat, company website FAQs, and phone calls (maybe, if you’re really lucky.) What … Continue reading

Posted in Video Customer Service, Video Email for Business, Video Mail, Video Messaging for Business | Tagged , , , , , , , , , , , , | Leave a comment