Category Archives: Video Customer Service

What a Welcome Video has Done for Us (& What It Can Do for You)

TweetAs a software company, 99% of our interactions with customers are virtual. We communicate through Twitter, message followers on Facebook, and, of course, send a lot of video messages to our customers. One thing every software company has to think … Continue reading

Posted in mailVU Video Email Users, Video Customer Service, Video Email for Business, Video Mail, Video Messaging, Video Messaging for Business, Video Recording Widget | Tagged , , , | Leave a comment

Tweeting Videos with mailVU

TweetWe are pleased to see mailVU users tweeting their videos. It is easy to record a video using our webcam recording widget, click on the Share button, and then paste the short URL into a tweet. Optimal Run is a … Continue reading

Posted in mailVU Business Plan users, Video Customer Service, Video Marketing, Video Messaging, Video Messaging for Business, Video Recording Widget | Tagged , , , , | Leave a comment

Video Customer Care: Best Practices

TweetWhat comes to mind when you think online customer service? When it comes to dealing with businesses on the web, customer service is usually handled by email, chat, company website FAQs, and phone calls (maybe, if you’re really lucky.) What … Continue reading

Posted in Video Customer Service, Video Email for Business, Video Mail, Video Messaging for Business | Tagged , , , , , , , , , , , , | Leave a comment