Are you or your recipients missing video emails? mailVU is proud of our very high deliverability rate and excellent reputation score as an email provider, however video emails can sometimes not appear in the recipient’s inbox. This could be due to a typo in the email address, or the message having landed in the email account’s Spam folder.

The first thing to do is avoid use of commonly used Spam words and characters in your Subject line. Words or symbols such as“$,” “FREE,” “Prize”, “no obligation”, and “for sale” make the email sound unsolicited. Once your Subject line is clear of Spam triggers, the instructions below will help your recipients receive mailVU video mail messages in their inboxes instead of in a Spam or junk folder:

Gmail

With Gmail, all suspected Spam is sent to the Spam folder, where it is automatically deleted after 30 days.

To tell Gmail not to send future mailVU mail to the Spam folder, put a checkmark next to the mailVU message in the Spam folder and click Not Spam.

HotMail

HotMail calls Spam “Junk.” When Junk filtering is enabled (and it is by default), all suspected Junk is sent to the Junk Email folder, where it is automatically deleted after 5 days.

To tell HotMail not to send mailVU mail to the Junk folder in the future, put a checkmark next to the mailVU video mail found in the Junk folder and click Not Junk.

If HotMail continues to identify messages from mailVU as Junk, click Options, then Junk Email Protection, then Safe List. Then type “mailVU.com” into the page and click Add.

Yahoo! Mail

In Yahoo’s email system all suspected Spam is automatically sent to the Bulk folder, where it is automatically deleted after 30 days.

To tell SpamGuard not to send mailVU video mail to the Bulk folder, put a checkmark next to the video email found in the Bulk folder and click Not Spam. You can move a mailVU message marked as Spam into the Inbox by putting a check next to the message and clicking Move > Inbox. However, users may still find future mailVU messages in the Bulk folder.

If you still aren’t seeing messages from mailVU, your email program might be SPAM blocking our messages.

AOL Mail

In the Spam Folder, check the mailVU message and click the OK Not Spam button. Email messages in this folder are automatically deleted after five days.

To ensure that none of your friends get blocked by the Spam Filter, add all of them to your Address Book or to your Buddy List. Usernames that are listed in either of those locations will never be blocked by your local spam filters.

The following details how to make sure mailVU video mail appears within some popular email management programs:

Apple Mail

Apple’s Mail application calls Spam “Junk Mail.” To tell Mail not to send mailVU video email to the Junk folder, highlight the mailVU message found in the Junk folder, and choose Message > Mark > As Not Junk Mail.

If Mail continues to identify messages from mailVU as Junk Mail, add the sender’s address to your Address Book. By default, addresses in the Address Book are not considered Junk Mail.

Microsoft Outlook

Outlook does not have built-in Spam control, but it can automatically block messages from appearing from specific addresses by adding these addresses to its “Junk Senders” list.

To unblock mailVU messages, choose Rules Wizard from the Tools menu, then click the Exception List button. Click Add, and then add your sender’s email address. Click OK to save the changes.

Microsoft Outlook Express 6

Outlook Express 6 does not have built-in Spam control, but it can automatically block messages from appearing from specific addresses. To unblock mailVU messages, choose Tools > Message Rules > Blocked Senders List.

Scroll through the list that appears and highlight any address containing the word mailVU. Click the Remove button, then OK.

Mozilla Thunderbird

Mozilla Thunderbird calls Spam “Junk Mail.” When Junk filtering is enabled, all Junk Mail is automatically sent to the Junk folder.

To tell Thunderbird to not send mailVU mail to the Junk folder in the future, highlight the mailVU message found in the Junk folder, and click the Not Junk button in the Toolbar. You can also use the keyboard shortcut of Control + J, or choose Mark, As Not Junk from the Message menu.

If Thunderbird continues to identify messages from mailVU as Junk Mail, add the sender’s email address to your Address Book. By default, addresses in the Address Book are not considered Junk Mail.

Opera M2

When Spam Blocking is enabled in Opera M2, all Spam messages are automatically sent to the Spam folder.

To tell Opera M2 not to send mailVU mail to the Spam folder in the future, highlight the mailVU message found in the Spam folder, and click the Not spam button in the Toolbar. You can also right-mouse-click the mailVU message and choose Mark > Mark as not spam from the pop-up menu.

Eudora

Eudora calls Spam “Junk.” When Junk filtering, called “SpamWatch,” is enabled, all Junk is automatically sent to the Junk folder.

If you find that you have mail which you do not want to be junked there is a way to train Eudora. Simply highlight unwanted Junk in the Junk mailbox, go to the message menu, select “Not Junk”. With time, Eudora learns which messages are not junk and does not place these messages in the Junk mailbox.

mailVU video email app

Try mailVU’s video email service on the web, or via our free video email iPhone app or free video email Android app. If you operate a business, try our Business Plan which has an extensive list of features including the ability to place your branding on video mails, and upload and distribute pre-recorded videos.

Questions? Send us a video from our Contact Us page, or email info@mailVU.com.